Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

If the seal is broken and the product is not faulty I’m afraid for hygiene purposes we cannot accept a return of your order. If the seal is broken and your product is faulty you can return this back to us for a full exchange. The returned item must be in its original condition, i.e. not have been worn, washed or damaged, as well as include all of its parts (if applicable).

To start a return, you can contact us at toygasmicplanet@gmail.com. Please note that returns will need to be sent to the following address: 425 S Meadowbrook Dr. #116, San Diego, CA 92114

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. For all returns by post, including exchanges, the shipping costs are your responsibility.

You can always contact us for any return question at toygasmicplanet@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive ther wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at toygasmicplanet@gmail.com.